Accenttech advises organisations based on software and hardware strategy that facilitates the integration of data throughout the enterprise. We provide a full complement of network technologies as well as outsourcing services for managing business, offices and information system operations. Accenttech consultants provide credible information regarding any signs of a problem that might put your investment at risk. You may need to know whether the problems are related to administrative, personnel, financial, market or product difficulties and how the problems can be solved.
We ensure that everyone involved in the project has a clear idea of the scope of the project underway, the estimated cost, and understands how the project will progress, be evaluated and re-estimated if required. We employ the implementation and problem resolution project management procedures.
· Project Planning – Led by a project manager who serves as the single point of contact, the account management team sets project goals and follows a stepped planning process to sequence service delivery.
· Change Management – Our change control procedure gives project managers the flexibility to adapt to change without compromising the project’s systematic progress.
· Issue Management – Accenttech’s issue escalation process is integrated into every project so that clients know exactly who to call based on situational circumstances.
· Subcontractor Management – When additional resources are needed to meet project requirements, we select and manage subcontractor accountability and performance levels, and train them in Accenttech’s customer satisfaction methodologies.
· Quality Assurance – From performance testing to follow-up calls and end-user surveys, we make sure that our services meet your expectations, provide value and result in a high degree of customer satisfaction.